IT Support Technician

Overview

Put all of your technology skills to work in this full-time IT Support position.  You’ll partner with the Ellis County Information Technology Team to support over 200 users in 14 departments across 10 sites, helping to keep the systems running smoothly, efficiently, and securely!  

Job Summary: Under the supervision of the Information Technology Director, the IT Support Technician is a technical position involved in maintaining the County’s computer services and equipment supported by the Information Technology Department. The duties include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve County productivity. The IT Support Technician also assists in training county personnel in the proper use of software programs. The employee in this position  must  have  the  ability  to  work  independently and exercise initiative and good judgment. Work performed by the IT Support Technician is of a confidential nature.

Essential Job Functions:

• Configures and troubleshoots PC and peripheral hardware and software;
• Acts as first-line responder to desktop trouble-tickets including issues related to PC’s, printers, scanners,  office productivity applications, cabling, Uninterruptable Power Supply (UPS) and PC security applications such as anti-virus and operating system updates;
• Performs routine troubleshooting and maintenance on PC’s, accounts, applications and UPS’s;
• Documents configurations and maintains enterprise repository of systems documentation;
• Manages County hosted telephone solution and wireless phones and devices.
• Manages PC and peripheral hardware repair coverage including recommendations and tracking of  systems to be covered via critical contract versus out-of-warranty repair;
• Trains and assists computer system users;
• Analyzes PC and printer usage for the most efficient utilization of system resources;
• Performs diagnostics on hardware and notifies vendor if repairs are needed; and
• Other related duties as deemed necessary or as required.

Minimum Requirements:
An associates degree in computer information systems or equivalent and two years of network installation, programming, configuration and maintenance experience are required. Must possess a valid Kansas driver’s license.

Knowledge, Skills and Abilities:

• Knowledge of operation, uses and capabilities of computer equipment.
• Knowledge of methods and techniques used to maintain and repair computer equipment.
• Knowledge of basic GIS data collection and analysis.
• Skill in use of computer equipment.
• Skill in written and oral communications, organization and customer service.
• Ability to understand and carry out written and oral instructions.
• Ability to read and understand maintenance manuals and to work from sketches, drawings and diagrams.

Benefits:

• Working for Ellis County provides an opportunity to do meaningful work in a stable environment.
• Employer sponsored health and dental insurance + vision plan offerings, employer sponsored life insurance, KPERS retirement-disability-survivor benefits, voluntary deferred compensation plan with employer contributions, 10 paid holidays, longevity bonus and service recognition, and other supplemental offerings.  Non-Exempt.  Pay Grade 113, Starting Step 1 is $20.30/hour
• Flexible paid time off (starting at 168 hours accrued your first year) and employee assistance plan for work/life support.  This position will work Monday – Friday 8 a.m. to 5 p.m.
• Supportive team environment, training and development offerings, and tuition assistance for approved courses/certifications to assist with career advancement goals.

Ellis County works to foster diversity and looks forward to applications from all qualified applicants.  Ellis County is an Equal Opportunity Employer and all employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information.  This position will remain open until filled.

How to Apply:  View additional information and submit your Ellis County application online with the required cover letter and resume attached.  Ellis County paper applications with accompanying cover letter and resume may also be delivered or mailed to Ellis County, KS Administrative Center, C/O Human Resources, 718 Main Street, Hays, KS 67601.