About Girl Scouts of Kansas Heartland

Position Description
·         The Troop Engagement Specialist is responsible for working with service unit volunteers to meet new member and retention goals in designated territories. He/she will share (with SU volunteers) and implement recruitment strategies to meet the girl recruitment goals.

·         The Troop Engagement Specialist is responsible for identifying community relationships for recruitment opportunities; manage and follow up with contacts in order to convert potential new girl/adult members and volunteer leads; and start new and grow existing troops within a defined geographic area. This position will implement a volunteer and girl retention plan resulting in the retention of both girls and volunteers through targeted communication and support and utilize data/reporting to ensure the membership plan is being executed resulting in strategic success within designated Service Units.

·         The Troop Engagement Specialist will work to increase volunteer satisfaction resulting in retention for service unit and troop volunteers. He/she has excellent conflict management skills to secure volunteers work with Council, follow the strategy and plan, and support the Council’s three core goals as well as designated territory goals.

·         The Troop Engagement Specialist will assist team in achieving the department goal for Sponsored troops as well as supporting the leaders as we would traditional troops.

·         The Troop Engagement Specialist will work with council teams to meet goals within region through relationships with schools, faith-based institutions, and other community partners, resulting in a pipeline for establishing Girl Scout relationships.

·         This is a highly cross-functional role that relies on great communication skills, technological savvy, and a willingness to use data to drive work. The Troop Engagement Specialist is goal-oriented and has excellent people/organization and time-management skills. He/she has knowledge of assigned territory and serves as a Girl Scout Ambassador within the community.

Essential Duties & Responsibilities
·         Answer volunteer questions via phone, email, etc. in a professional and timely manner

·         Coordinate lead generation efforts in not only Fall Recruitment but in the team’s yearlong recruitment efforts

·         Coordinate support and resources for existing and new volunteers, after the point of placement

·         Cultivate relationships into potential leads

·         Generate leads and ensure they are entered accurately and successfully into Salesforce

·         Maintain certification records for trainings

·         Meet with service units and help service unit teams with questions or issues

·         Monitor troops and participation in order to maintain Troop and Volunteer Opportunity catalogs

·         Network at school and community events to promote council, community and troop activities

·         Process volunteer forms according to council procedures

·         Provide support for problem solving and conflict resolution

·         In partnership with service unit management, schedule and facilitate meetings and presentations with community organizations, schools, corporations, educators, faith-based institutions, and other community constituents

·         Send proactive individual and group communications to volunteers

·         Strategically recruit to fulfill needs discussed in meetings and outlined in the opportunity catalog

·         Strategize, identify and focus on population and/or potential for targeted recruitment

·         Support council, regional and functional efforts and events

·         Work with a cross-functional team to ensure the effective support of troop leaders