Lark Thompson CV
To obtain a leadership position that provides measurable value, allowing for personal attributes of creativity, diligence, dedication, and integrity.
2012 Associate of Arts with High Distinction, Jefferson Community and Technical College
1988 Technical Diploma, Computer programming, Bryan Institute.
2013 – 2014 Library Assistant, Jefferson Community and Technical College
Responsible for opening and closing the library, assisting students and community members with library resources and technology, creation of personnel ID cards, provided first level system access resources, and general circulation desk duties.
2010 – 2014 Lead Developmental Math Tutor, Jefferson Community and Technical College.
Conducted tutoring of students in basic math concepts and principles spanning remedial mathematics through Applied Mathematics and College Algebra. Responsible for opening and closing the math lab, covering other employee shifts, proctoring and monitoring exams to ensure exam integrity, as well as creating training documentation, and assisting students and professors with various technology requirements. Further provided mathematics tutoring and testing services to the Office of Disability, primarily low vision students.
2008 – 2009 Contract IT Technician, Lakeshore Staffing.
Performed remote IT technician services assisting customers and supporting virtual meeting software and procedures.
2007-2008 MIS Assistant, Cardinal Aluminum.
Performed desktop and helpdesk support functions for operating systems Windows XP and 2000, migrated user accounts from Lotus Notes 7 to Lotus Notes 8, performed Active Directory setup and maintenance of both computer and user accounts, computer hardware setups, and troubleshooting end user issues with various hardware and software components. Produced end user documentation for company processes.
2006-2007 Project Implementation Technician, Kindred Healthcare / New Age Technologies.
Coordinated, tested and troubleshot equipment and user issues for timekeeping and peripheral communications devices, tracked inventory for various pre-installs and decommissions with multiple sites to ensure successful project completion prior to deadline dates.
2003-2005 Desktop Support Technician, GSI Commerce.
Responsible for maintenance, repair, and troubleshooting of computers, printers, thermal printers, barcode scanners and wireless electronic devices (RF), provided training and support of operations and engineering staff in proper use of hardware and software, Network account administration utilizing Active Directory, Exchange 5.5 and in-house AS400 WMS. Promote and protect company interest concerning computer security and audit tracking, Performed major system upgrades in conjunction with Corporate Office, Developed end user and peer procedure documentation, Assisted with the creation and maintenance of locations systemically, Inventory maintenance and reporting of computer supplies, toner cartridges, and other inventoried items, Tracking of equipment released for offsite repair, Repair vendor liaison, Met timeline and reporting schedule requirements of the department, Collaborate with operations and engineering staff to insure proper function of electronic equipment, Work various shifts as needed to support the facilities needs of over 400 users, 200 PCs, 200 dumb terminals and peripherals over 3 shifts.
2003-2003 Customer Service Representative to UPS Logistics / Peak Staffing.
Performed help desk support Win 95 – 2000 Professional and AS400, performed EDI Transfer monitoring, initiated service call dispatches, processed password resets, Exchange account and Outlook setup for end users.
2000-2002 Help Desk Administrator, Northland Corporation.
Performed help desk administration and upgrades on HP9000 class K, Networking / Frame Relay, NT Terminal Server, Radio Frequency Equipment, Various PCs, Windows software ranging from Windows 95 to ME, X-Windows, Informix Database, maintained Merlin / Intuity, Lucent / Avaya phone systems, managed Internet Security, Proxy / Firewall utilizing WebSense, set up DMZ with Red Hat Linux 5.0, E-mail Servers, and Cisco Router Setup, End user account setup, maintenance and documentation, hardware / software and provided on call support.
2000-2000 Technical Systems Analyst, Information Systems Technologies / Ford Motor Company Kentucky Truck Plant.
Responsible for data center operations and Level 1 system administration functions, Processed production and output data, performed RACF security duties, peer training, and submission of payroll processing in a mainframe environment (VM, VAX, HP 9000 class K, D, and Omniback) systems.
1995-1998 Lead Unix Help Desk Representative, Sulcus Hospitality.
Performed help desk support of Unix and Series 1 Hospitality Management Systems, promoted to lead representative for Unix systems. Performed system administration functions as well as diagnostics of Unix OS and bootstrap. Troubleshot and maintained hardware / software for P.C. based Windows 3.1, and 95, Microsoft Office, Tandem, RS-6000, AT&T 3B series, RS-232 connectivity, provided technical training and documentation for end users and help desk personnel, Assisted with system installation / upgrades of equipment at remote locations, Scheduled service for remote sites with vendors. Performed 24 x 7 on call support.
1991-1994 Help Desk Operations Supervisor, ITI Marketing Services.
Conducted physical hardware and software setup of multiple locations, implemented and supervised help desk support for in-house and remote users utilizing Compaq & Wyse terminals on Unix System V platform and automatic dialing equipment, Managed disaster recovery setup, implementation. Insured company policy compliance. Performed system administration functions for all users. Created hands on training program and documentation for all users. Supported and maintained Novell token ring LAN installation. Coordinated and assisted with database implementation and troubleshooting utilizing FoxPro. Performed 24 x 7 on call support.
1988-1991 Computer Operator / Network Control Operator / Help Desk Representative, Pizza Hut Inc.
Supported Norand POS and Unix System V delivery systems, performed lease line and dial backup circuit testing. Participated directly in workstation conversion to RS-232 / twisted pair, Scheduled service for remote sites with vendors, troubleshot via phone and remote capabilities hardware, software and training issues, Supported P.C., Macintosh, AT&T 3B networks, hardware / software, System 36 and 4361 subsystems, IBM 3090 terminals, printers, operated and maintained IBM 3420 and 3480 tape subsystems, and tape library. Operated Datagraphix Autocom microfiche processors, forms separator, burster-trimmer and deleaver, machines and distributed output.
2008 CompTIA A+ IT Technician
Computer Fundamentals (Win XP), Internet Technology Fundamentals, Information Technology Security Fundamentals, WWW Concepts, Internet Concepts, E-Commerce Concepts, Networking Concepts, Client/Server Concepts, Operations Concepts, MS Windows XP Desktop Administration, Computer Technical Support, Technical Help Desk, Network Security, Disaster Recovery and Planning, Cellular Technology, Records Information Management, Telecommunications Industry Knowledge
Certified Soft Skills: Interviewing and Hiring Concepts (US), Legal Issues for HR and Management, Managing People (US) Coaching, Time Management (U.S.), Business Communication, Business and Technical Writing, Customer Requirement Analysis, Software Business Analysis, Qualitative Problem Solving,
Masters Certifications: Business Ethics Awareness (US), Written English, Listening Skills, Interpersonal Communications, ITAA Information Security Awareness, Project Management.
Job Role Certifications: Manager / Supervisor, IT Manager.
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