Full-Time Service Manager
•Handle customer related service functions such as job scheduling, job progress, warranty issues, etc.
•Maintain a high level of customer satisfaction.
•Schedule work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
•Supervise service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination
•Determine needs relating to special tooling, equipment, vehicles, and work hours, etc.
•Maintain safe, clean, neat and orderly work environment
•Prepare customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up
•Review work orders and ensure timeliness of completion and accuracy
•Provide documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
•Other duties as assigned.
Position Requirements •Mechanical experience with theJohn Deere product line.
•Excellent customer service skills
•Good oral and written communication skills
•Prior supervisory experience or Service Management Training preferred
•Must have good leadership, detail and organizational skills.
•Ability and willingness to work flexible hours
How to ApplyIn person or online at: http://www.mvequipment.com/our-company/careers/
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