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12 Nov 2013

Full-Time Service Manager

MV Equipment – Posted by mvequipment Burlington, Colorado, United States

Job Description

Description:
•Handle customer related service functions such as job scheduling, job progress, warranty issues, etc.
•Maintain a high level of customer satisfaction.
•Schedule work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
•Supervise service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination
•Determine needs relating to special tooling, equipment, vehicles, and work hours, etc.
•Maintain safe, clean, neat and orderly work environment
•Prepare customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up
•Review work orders and ensure timeliness of completion and accuracy
•Provide documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
•Other duties as assigned.

Position Requirements •Mechanical experience with theJohn Deere product line.
•Excellent customer service skills
•Good oral and written communication skills
•Computer knowledge
•Prior supervisory experience or Service Management Training preferred
•Must have good leadership, detail and organizational skills.
•Ability and willingness to work flexible hours

How to Apply

In person or online at: http://www.mvequipment.com/our-company/careers/

Job Categories: Business, Marketing, and Management. Job Types: Full-Time. Job Tags: john deere, manager, and service. Salaries: 40,000 - 60,000.

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