Part-Time ETS Customer Care Representative
ETS Customer Care Representative
Part Time – Eagle Technology Solutions
Hays, KS, US
Eagle Technology Solutions is seeking a part-time Customer Care Representative to join our Eagle Team in Hays, Kansas. Qualified applicants will have the ability to work in a fast-paced, positive environment in which team members are focused on providing an excellent customer experience.
– A minimum 2 years of experience in customer service is preferred.
– Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
– Research required information using available resources.
– Follow standard processes and procedures.
– Identify and escalate priority issues per Client specifications.
– Redirect problems to appropriate resource.
– Accurately process and record call transactions using a computer and designated tracking software.
– Organize ideas and communicate oral messages appropriate to listeners and situations.
– Stay current with system information, changes and updates.
– Proper phone etiquette.
– Professional appearance and presentation for walk in customers.
– Ability to effectively create and distribute trouble tickets to proper sources.
– Ability to speak and write clearly and accurately.
– Demonstrated proficiency in typing and grammar.
– Knowledge of customer service principles and practices.
– Effective listening skills.
– Multi-tasking capabilities.
– Proficient in computer knowledge and office productivity software.
– Customer Relations
– Problem Solving/Basic Technical knowledge
– Maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions.
Compensation is commensurate with experience
Applications will be accepted until the position is filled. The selected candidate will be required to pass a criminal history background check and motor vehicle check. Eagle Communications is an Employee-Owned company and an EEO employer.
How to ApplyApply online at www.eaglecom.net/careers!
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