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11 Jun 2019

Part-Time ETS Customer Care Representative

Eagle Communications – Posted by EagleCommHR Hays, Kansas, United States

Job Description

ETS Customer Care Representative
Part Time – Eagle Technology Solutions
Hays, KS, US

Eagle Technology Solutions is seeking a part-time Customer Care Representative to join our Eagle Team in Hays, Kansas. Qualified applicants will have the ability to work in a fast-paced, positive environment in which team members are focused on providing an excellent customer experience.

Experience:
– A minimum 2 years of experience in customer service is preferred.
– Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
– Research required information using available resources.
– Follow standard processes and procedures.
– Identify and escalate priority issues per Client specifications.
– Redirect problems to appropriate resource.
– Accurately process and record call transactions using a computer and designated tracking software.
– Organize ideas and communicate oral messages appropriate to listeners and situations.
– Stay current with system information, changes and updates.

Requirements:
– Proper phone etiquette.
– Professional appearance and presentation for walk in customers.
– Ability to effectively create and distribute trouble tickets to proper sources.
– Ability to speak and write clearly and accurately.
– Demonstrated proficiency in typing and grammar.
– Knowledge of customer service principles and practices.
– Effective listening skills.
– Multi-tasking capabilities.
– Proficient in computer knowledge and office productivity software.

Competencies:
– Customer Relations
– Problem Solving/Basic Technical knowledge
– Maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions.

Salary:
Compensation is commensurate with experience

Other information:
Applications will be accepted until the position is filled. The selected candidate will be required to pass a criminal history background check and motor vehicle check. Eagle Communications is an Employee-Owned company and an EEO employer.

How to Apply

Apply online at www.eaglecom.net/careers!

Job Categories: Arts, Communication, and Information. Job Types: Part-Time.

Job expires in 21 days.

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