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8 Aug 2018

Full-Time Entry-Level Field Engineer

Gilmore Solutions – Posted by gshr Garden City, Kansas, United States

Job Description

Gilmore Solutions is looking for confident, proactive, and dedicated people to join our team. Our progressive, variable compensation program rewards motivated, team-oriented employees for helping us achieve organizational accomplishments.


-Proactive, energetic, “can-do” attitude
-Dedication to enriching the lives of our employees, families, clients, organization, and the communities we serve
-Exhibit great troubleshooting and critical thinking skills while in a fast-paced environment with quickly-changing areas of focus
-Genuine, honest, common sense, and caring
-Excellent communication, interpersonal, organizational, active-listening, and customer care skills

Expectations for the position:

-The Entry-Level Field Engineer provides remote and on-site support, maintenance and troubleshooting of client’s IT assets as the primary technician, or in support of the Network Engineer.
-Providing support for end-user questions and system issues and conferring with colleagues and vendors to bring tickets to successful resolution within an acceptable time-frame.
-Escalating service requests to higher-level support personnel in accordance with client business needs and service-level agreements.
-Consistently performing follow-up with clients to ensure effectiveness of implemented solutions and gauge satisfaction with services provided.
-Creating complete and concise documentation of all activities, configuration settings or modifications, and client interactions in the PSA system.
-Accurately tracking time spent on service requests according to company procedures in the PSA system.
-Paying particular attention to client needs or concerns and creating resulting sales opportunities in the PSA system for follow-up by the sales team.
-Taking advantage of training resources, participating in educational opportunities, reading professional publications, and participating in professional organizations in an effort to increase job knowledge.
-Protecting Gilmore Solution’s and clients’ values by exercising strict confidentiality with respect to any and all accessible information, whether verbal, written, or digital.
-Representing Gilmore Solutions in a positive manner in all interactions with clients and prospective -clients, projecting a positive, friendly, and professional image at all times.

Competitive Compensation and Benefit Package:

-Strong base salary
-Personal achievement incentive
-Group achievement incentive
-Group health, dental and vision insurance
-AFLAC insurance
-Verizon cell phone plan or reimbursement
-6 paid holidays
-15 days PTO

How to Apply

To apply, please visit our Careers page.

Job Categories: Industrial, Mfg, and Engineering Systems. Job Types: Full-Time. Job Tags: computer, Core Values, dedicated, Engineer, engineer information technology, fun, information technology, IT, management, manager, network, Networking, organized, proactive, sales, tech, and technology.

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