Full-Time Entry-Level Field Engineer
Gilmore Solutions is looking for confident, proactive, and dedicated people to join our team. Our progressive, variable compensation program rewards motivated, team-oriented employees for helping us achieve organizational accomplishments.
-Proactive, energetic, “can-do” attitude
-Dedication to enriching the lives of our employees, families, clients, organization, and the communities we serve
-Exhibit great troubleshooting and critical thinking skills while in a fast-paced environment with quickly-changing areas of focus
-Genuine, honest, common sense, and caring
-Excellent communication, interpersonal, organizational, active-listening, and customer care skills
Expectations for the position:
-The Entry-Level Field Engineer provides remote and on-site support, maintenance and troubleshooting of client’s IT assets as the primary technician, or in support of the Network Engineer.
-Providing support for end-user questions and system issues and conferring with colleagues and vendors to bring tickets to successful resolution within an acceptable time-frame.
-Escalating service requests to higher-level support personnel in accordance with client business needs and service-level agreements.
-Consistently performing follow-up with clients to ensure effectiveness of implemented solutions and gauge satisfaction with services provided.
-Creating complete and concise documentation of all activities, configuration settings or modifications, and client interactions in the PSA system.
-Accurately tracking time spent on service requests according to company procedures in the PSA system.
-Paying particular attention to client needs or concerns and creating resulting sales opportunities in the PSA system for follow-up by the sales team.
-Taking advantage of training resources, participating in educational opportunities, reading professional publications, and participating in professional organizations in an effort to increase job knowledge.
-Protecting Gilmore Solution’s and clients’ values by exercising strict confidentiality with respect to any and all accessible information, whether verbal, written, or digital.
-Representing Gilmore Solutions in a positive manner in all interactions with clients and prospective -clients, projecting a positive, friendly, and professional image at all times.
Competitive Compensation and Benefit Package:
-Strong base salary
-Personal achievement incentive
-Group achievement incentive
-Group health, dental and vision insurance
-Verizon cell phone plan or reimbursement
-6 paid holidays
-15 days PTO
How to ApplyTo apply, please visit our Careers page.
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